VMG8924-B10D logs don't display in Web UI

__ap__ · November 2020

Hi,

In my VMG8924-B10D settings, I've enabled local logging ("Log Setting" -> "Syslog Setting" -> "Local File").

But when I go to the log UI ("System Monitor" -> "Log"), I'm greeted by a pop-up which says "It is impossible to retrieve the information now. Please try again".

Yet, if I click on "export log", I get a file text which does contain the device logs.

How can I have the logs displayed directly in the "Log" UI? Downloading the file each time I want to view them is tedious...

Hummel · November 2020

You can check it in the user guide.

ftp://ftp2.zyxel.com/VMG8924-B10D/user_guide/VMG8924-B10D_V5.13_5.50.pdf

Chapter 24 Log.

__ap__ · November 2020

I already read through the user guide. This doesn't answer my question at all (have you read it?).

Hummel · November 2020

@__ap__

Try not to enable Syslog logging in Syslog Setting. ("Log Setting" -> "Syslog Setting" ).

In the user guide, it says "The Zyxel Device sends a log to an external syslog server." So if you only want to see the log on the GUI, you don't need to enable it.

__ap__ · November 2020

@Hummel Thanks for the suggestion. I've tried it, waited for a few hours (just in case), but it doesn't solve the issue...

concept360web · December 2020

https://concept360web.com/

tonygibbs16 · December 2020

Hello @__ap__

I get that same error message occasionally from the Web GUI on my VMG1312-B10D running the latest firmware.

I have got my VMG1312-B10D outputting to a local file and to external syslog server following the instructions in the user guide.

I am using Paessler PRTG Network Monitor and there is a free download of that at https://www.paessler.com/prtg?msclkid=19a7bfa5feaa12bc9fdee04d27ed9739&utm_source=bing&utm_medium=cpc&utm_campaign=GBR_EN_Search-Brand_exact_2&utm_term=paessler%20prtg&utm_content=paessler-prtg

I hope that this is helpful.

Merry Christmas and a Happy New Year.

Tony

VMG8924-B10D logs don't display in Web UI

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