Error Zyxel Service is terminated

INFOSETEL
INFOSETEL Posts: 4  Freshman Member
First Comment
edited April 2021 in Security
Hi

I have problems with several USG 110 firewalls. I believe that since the last firmware update to version 4.31. The error that appears to us is "Zyxel Service is terminated". The only thing that allows us to do from the web environment is to restart the firewall from the screenshot that is attached. Once the firewall is restarted it works again until the problem is reproduced. Users have no problems with navigation when playing this problem. It only fails to be able to manage it through the web environment. This problem is already playing in 3 USG110




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Comments

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @INFOSETEL,
    It seems something went wrong on ZySH daemon, so that Web GUI pop up error message, it does not have affect on traffic forwarding, also good on other service.
    In this case, it need diag-info for analyzing. Did you collect the diag-info when it occurred?
  • INFOSETEL
    INFOSETEL Posts: 4  Freshman Member
    First Comment
    HI,
    This is the message that appears when I click on the option "Collect Diagnostic-info"
    Where is this diag-info recorded?
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @INFOSETEL,
    The diag-info is at “Maintenance > Diagnostics > Files ”. you can download it and send me via private message for analysis.


  • INFOSETEL
    INFOSETEL Posts: 4  Freshman Member
    First Comment
    Hi,

    The diag-info does not have any files
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @INFOSETEL,
    That’s weird, it supposed to have diag-info. Can you send me your configuration file via private message, let me applying your configuration file on lab device to test it.
  • INFOSETEL
    INFOSETEL Posts: 4  Freshman Member
    First Comment
    Hi,

    Configuration sent

    kind regards

  • MerchGroc
    MerchGroc Posts: 2  Freshman Member
    First Comment
    We are having the exact same message/issue.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited May 2018
    Hi @MerchGroc,
    What is your device model? I will send you the firmware via private message.
  • MerchGroc
    MerchGroc Posts: 2  Freshman Member
    First Comment
    edited June 2018
    We have a USG110 v4.31(AAPH.0)  Just happened again for the second time.  Was on Port Statistics and I selected Traffic Statistics, and then it gave me the error.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @MerchGroc,
    I send you the firmware via private message, please have a check.


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