Reboot ATP800

Pedroj
Pedroj Posts: 56  Ally Member
First Comment Sixth Anniversary
edited April 2021 in Security
Hi, I'm having trouble with a reboot ATP800.

For no apparent reason the computer restarts.

This happens every 5 or 6 days

The version of the equipment is V4.62 (ABIQ.0) / 2021-01-19 11:09:16

How can I correct this problem?

Thanks.
«134

All Replies

  • Mario
    Mario Posts: 106  Ally Member
    Zyxel Certified Network Engineer Level 1 - Security First Comment Friend Collector Fifth Anniversary
    Hi Pedroj
    Do you send out the daily report? Then I can be this problem:

    BR
    Mario

  • Pedroj
    Pedroj Posts: 56  Ally Member
    First Comment Sixth Anniversary
    Hello, I had it active and deactivated it according to the Ticket, but nothing, it keeps restarting.
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector
    edited March 2021

    Hi @Pedroj,

    Can you please share some information with us?

    1- In the second sentence you wrote “the computer restarts”. Do you mean that actually your computer also restarts, or do you imply that ATP800 restarts?
    2- If your computer also restarts, can you make sure that your electricity is stable?
    3- Can you please attach RS-232 to USB cable to ATP800 and the computer, collect log with a terminal software(Tera Term/putty) and share the console output with me by private message?

    4- Can you please also provide me diagnostic info for ATP800?


    Best regards.


  • Pedroj
    Pedroj Posts: 56  Ally Member
    First Comment Sixth Anniversary
    Hello, sorry my English is not very good.

    I mean ATP800, there is no computer to restart, only ATP800.
    The electric current is stable all connected to Online UPS

    It is possible to connect by console but I have to prepare it.
    Will I notify you when I have it ready to connect?

    I pass you the diaginfo.

    Thanks.
  • Pedroj
    Pedroj Posts: 56  Ally Member
    First Comment Sixth Anniversary
    edited March 2021
    Hello, can you tell me how to pass the diaginfo?
  • SergionCTRL
    SergionCTRL Posts: 9  Freshman Member
    First Comment First Anniversary
    Hello,

    I had a similar problem with the ATP800, it was solved by deactivating the "email security"

    Regards
  • Pedroj
    Pedroj Posts: 56  Ally Member
    First Comment Sixth Anniversary
    Hello, I don't understand what you mean ... can you tell me where this option is within the ATP800 configuration?
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector

    Hi @Pedroj,

     

    Please collect log for ATP800 as in the following screenshots. Then, please upload the captured .log file into this forum entry.

     

    1 –Connect to ATP800 with RS-232 console port


     

    2- Set Speed as 115200 and click on New settings

     


     

    3 – Click on File > Log… > save into a .log file


    For collecting diagnostic info, please find the following path;

     

    Maintenance > Diagnostics > Controller > Collect Now.

     


     

    Then, please go to Maintenance > Diagnostics > Files > Diagnostic Files. Download the latest diagnostic file and upload into forum entry.

     

     

    Best regards.


  • Pedroj
    Pedroj Posts: 56  Ally Member
    First Comment Sixth Anniversary
    Hello ok, but I understand that I would have to leave the capture until the new reboot and then pass you the information?

    Thanks.
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector
    Hi @Pedroj,

    After reboot issue occurs, please collect diagnostic information and Tera Term log output. Then, please post in this topic.

    Best regards.

Categories

Security Highlight


Read more

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）