[NEBULA]where i found the firmware for manual update of switch NSW Total Series? Thnak You very Much

Zyxel_Jason · September 2020

Hi @Pook ,

Please check the followings first for your NSW100-28P:
1. Your NSW100 is online on NCC.
2. Your network environment can reach the domain firmware.nebula.zyxel.com which is our firmware server.
=>You may ping firmware.nebula.zyxel.com from the Switch.
3. You gateway or ISP doesn't block HTTPS(TCP 443)
=> Nebula device uses HTTPS to download firmware.

If there is still having problem after checking above, please share your organization/site name and enable Zyxel Support at Help > Support request page, so we can access your organization to check.

Thanks.

krp · March 2021

I'm having the same issue whit NSW100-28P. IT shows in ncc but after about 5min ncc says it's offline, cannot update.
And nsw 100-28p locator indicator is black, not blue
Can you please advise what i can do?

krp · March 2021

krp said:

I'm having the same issue whit NSW100-28P. IT shows in ncc but after about 5min ncc says it's offline, cannot update.
And nsw 100-28p locator indicator is black, not blue
Can you please advise what i can do?
I got to work, all ok

Zyxel_Jason · March 2021

Hi @krp,

The symptom you mentioned is "Switch can be online on NCC but gets offline after 5 minutes".
To identify the problem, please enable Zyxel Support at Help > Support request page of your organization, and share your organization/site/Switch name so that we can access your site to check.