Content Filter license will not link to device
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KMP
Posts: 17 Freshman Member
Hi,
We recently bought a 1YR Content filter and also a 1YR IDP license to renew the security services on our ZYWALL 310.
The IDP license activated and linked fine to the zywall310.
The CF license however will activate but it will not link to the device:
"There is no compatible product"
In the license specifications the Zywall 310 is supported.
What would be the problem?
Thanks!
Klaas
We recently bought a 1YR Content filter and also a 1YR IDP license to renew the security services on our ZYWALL 310.
The IDP license activated and linked fine to the zywall310.
The CF license however will activate but it will not link to the device:
"There is no compatible product"
In the license specifications the Zywall 310 is supported.
What would be the problem?
Thanks!
Klaas
0
All Replies
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Hi @KMP
You can upgrade your ZYWALL 310 to V4.62(AAAB.0) https://portal.myzyxel.com/my/firmwares and check it again, thanks.
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Having the same issue
Did upgrading the device firmware help?0 -
No unfortunately not.. Still not working. We will switch to different hardware.0
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But it seems to be related to DNS issues of the Zywall itself. The device SELF is not able to reach any public dns. So you might check if that is working ok for your device..0
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Hi @KMP,
Can you please share some information with us;
1- We have checked that your ZyWALL 310 is currently running v4.33 . Can you update it's firmware to 4.62 using the following link;
ZYWALL 310 to V4.62(AAAB.0) https://portal.myzyxel.com/my/firmwares
2- After upgrading firmware and linking the service, if you are still not able to access Zyxel services please add Domain Zone Forwarder under Configuration > System > DNS?
Please try to add a Public DNS server for your external interface.
Here's a KB article, please take as reference;
https://kb.zyxel.com/KB/searchArticle!gwsViewDetail.action?articleOid=013050&lang=EN
3- If you link your license, please remember to Refresh the Service registration status in Configuration > Licensing > Registration > Service menu by clicking Service License Refresh.
4- If the above steps don't solve your problem, provide me remote access to your gateway by private message.
Best regards.
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