problem to pay with our Visa

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Vortix
Vortix Posts: 1 image  Freshman Member
Second Anniversary
edited August 2022 in Service & License
Hello, we have some problem to pay 8 nebula professional pack 1yr licenses with our Visa card.

This is the message displayed:

We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

can we have supporto please?

Accepted Solution

  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    Answer ✓
    @Vortix
    Good news, has unblock the account now you can purchase the license, will suggest to use different credit card in case encounter the same issue.  :)

All Replies

  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    @Vortix
    It's looks like your account has been block due to some issue when charge with this credit card, will update to you once unblock.  :)

  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    Answer ✓
    @Vortix
    Good news, has unblock the account now you can purchase the license, will suggest to use different credit card in case encounter the same issue.  :)

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