MyZyxel cloud still alive and well?
w8rn8r
Posts: 12 Freshman Member
The Multy app on my Android phone seems to no longer be able to connect to the MyZyxel cloud. It reports that a connection is being established, but the message stays there forever.
When I go to the MyZyxel cloud on my Windows PC, no devices are listed there.
I've recently done some troubleshooting, and while going about that, set up to new "sites" or "locations". I can't seem to find these anywhere.
Is the MyZyxel cloud alive and well, or am I seeing these problems as a consequence of it having passed away?
When I go to the MyZyxel cloud on my Windows PC, no devices are listed there.
I've recently done some troubleshooting, and while going about that, set up to new "sites" or "locations". I can't seem to find these anywhere.
Is the MyZyxel cloud alive and well, or am I seeing these problems as a consequence of it having passed away?
0
All Replies
-
Hi @w8rn8r
Could you help to provide us a related screenshot of your issue?
Please send us the feedback on your Multy device.
The MyZyxel cloud will show NAS series on the web pages. Multy device will not list on it.
0 -
When the Multy app starts on my Android phone, it tries to connect:
After about a minute, the blue circle stops spinning and the screen is no longer greyed out, but the app still hasn't managed to make the connection, per the line at the top stating that it is still trying to connect.
That's it, no further changes. No devices are found. However, there is one device that's still offering WiFi (with my "correct" configuration), but it cannot be reached, configured, ...
My "original" site is not found. Another temp site is also not found. The app doesn't find anything and it seems that it really can't make the connection.
0
Categories
- All Categories
- 347 Beta Program
- 2.1K Nebula
- 115 Nebula Ideas
- 77 Nebula Status and Incidents
- 5K Security
- 44 USG FLEX H Series
- 246 Security Ideas
- 1.2K Switch
- 64 Switch Ideas
- 900 WirelessLAN
- 33 WLAN Ideas
- 5.8K Consumer Product
- 204 Service & License
- 326 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.8K FAQ
- 832 Nebula FAQ
- 402 Security FAQ
- 219 Switch FAQ
- 190 WirelessLAN FAQ
- 45 Consumer Product FAQ
- 136 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 71 About Community
- 61 Security Highlight