ZyWALL Secuextender VPN SSL - Can't get authentication token(1)

Enrique_C · October 2021

Hi,

Several of the PCs can no longer connect to the VPN. The SecuExtender.log shows the following error "Can't get authentication token (1)" and SecuExtenderHelper shows this error: "[2021/10/04 11:34:50] [SecuExtender Helper] Failed to read from client (2): 109, 0 "

From computers outside the network I connect without problems

I appreciate your help

MJStar · October 2021

@Enrique_C

What is your version of SecuExtender SSL VPN Client? Do you upgrade to the latest Zyxel firewall firmware? I use SecuExtender SSL VPN with 4.0.4.0 version can establish SSL VPN connection with my USG devices(with V4.65p1) without any problem.

BTW, maybe you can refer to below discussions that are related to SSL VPN. Hope it can help you

.
https://community.zyxel.com/en/discussion/1376/ssl-vpn-problem/p1
https://community.zyxel.com/en/discussion/1856/zywall-ssl-vpn-problem

Enrique_C · October 2021

Hi,

The firmware version is v4.65 (ABAR.1)

It works the last two days but suddenly the problem come back

The solutions of the links I already saw them but they are not valid

Thanks.

Enrique_C · October 2021

Sorry, the VPN Client version is 4.0.4.0 too

Enrique_C · October 2021

I found the solution! This firewall USG20 has a limit of 5 simultaneous SSL connections. The 6th is rejected

ZyWALL Secuextender VPN SSL - Can't get authentication token(1)

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