AP appears offline

Options
ironwall_io
ironwall_io Posts: 3 image  Freshman Member
First Comment Second Anniversary
edited May 2024 in Wireless
Hi there, Sorry if my question is dumb, I am new to Zyxel. On a NXC2500, 4 APs seams to be offline. The one with no IP address is dead and physically disconnected, but the 3 others are connected and pingable. I've restared 192.168.10.7 but still appears offline. All the buttons are greyed out when I select one. What should I do to get them back to work? Thanks.

All Replies

  • dkyeager
    dkyeager Posts: 71 image  Ally Member
    First Comment Friend Collector Sixth Anniversary
    If you have a LAG, especially on a XS1930, see this post: https://community.zyxel.com/en/discussion/11768/adding-lags-kills-ap-management

    They likely still function, just not manageable.  Turning off POE power for 20 seconds and bring power back on should bring them back to your AP List.




  • Zyxel_Nathan
    Zyxel_Nathan Posts: 38 image  Zyxel Employee
    5 Answers Friend Collector
    Dear ironwall_io,

    The CAPWAP standard has four types to do auto discovery, have you set DHCP Option 138 or other methods instead of broadcast? If you didn’t configure option 138 under controller’s DHCP server, you may go to Controller’s GUI > Configuration > Network > Interface > Ethernet/VLAN > Advanced Settings > Extended Options > Add CAPWAP AC (138), type in controller’s IP in First IP Address.


    Besides, applying the command below via SSH in AP can check the discovery type and the controller IP.
    Router: show capwap ap info


    Furthermore, could you help to check the license status in your NXC2500? See what is the count of Managed AP Service?


    Regards,
    Nathan

Categories

Wireless Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）