Range issues

Hi, I have Multy X installation with 2 units. First unit is on ground floor of our house and the second one is located at the second floor.

Unit #2 is placed by a window that is facing our backyard. Now to the issues... In our backyard we have a small house which we use as an office and we have line-of-sight to Zyxel unit #2. The distance is less then 10m (30 feet), but the performance is really bad. In the rest of the main house we have aprox 100-300mb/s, but in the office in the backyard we get aprox 10mb/s.

Before switching to Multi x, we had an AP located at ground floor in main house in a closet, ie no line-of-sight and 3 walls between, but we still had better performance then we have now. So... what could be the problem?

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 612  Zyxel Employee

    1.Please kindly provide your network topology.  Could you draw a picture of it?
    2.May I know what firmware version is your Multy devices currently using?
    3.Please send us the feedback on the Multy APP you can share the information when sending us the feedback on the Multy APP.


  • 1. Dont know if a drawing will help that much, network consists of a fiberconverter from ISP that has the first Multy connected to it. Multy#2 is connected wirelessly to Multy#1.
    2. Firmware is V2.20(ABKJ.6)C0
    3. Feedback is sent
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 612  Zyxel Employee
    Hi @JesperZ

    What is your email account? We do not receive a send feedback in the system.
    Could you send it again?

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