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EugeneKg
EugeneKg Posts: 3  Freshman Member
First Comment
edited April 2021 in Security
Good day ,
Please can anyone assist me i have renewed my licenses but when i want to refresh the services am getting an error message .

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,538  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @EugeneKg,
    You can check device DNS resolve firstly. USG must resolve the MyZyxel cloud host name correctly when syncing license.
    DNS check

    If it is unable to resolve DNS, please check the DNS server configuration.

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