Zywall USG 1100 unexpected reboots

alexey
alexey Posts: 188  Master Member
First Anniversary 10 Comments Friend Collector
fw V4.65(AAPK.0)
End of debug log.

[2021-11-03 16:38:24.758] Failed to allocate skb for hardware pool 0
[2021-11-03 16:38:25.196] zld_conn_data_find: Failing to add ZLD_ ext.

[2021-11-03 16:38:33.399] *** NMI Watchdog interrupt on Core 0x04 ***
[2021-11-03 16:38:33.399] $0 0x0000000000000000 at 0x0000000010009ce0
[2021-11-03 16:38:33.399] v0 0x0005424ca902cb6f v1 0x0000000000000514
[2021-11-03 16:38:33.414] a0 0x0005424ca902cb75 a1 0x0000000000000000
[2021-11-03 16:38:33.414] a2 0x000000000000005f a3 0xffffffff80a83590
[2021-11-03 16:38:33.414] a4 0x000000000000003f a5 0x0000000000000000
[2021-11-03 16:38:33.430] a6 0x0000000000000004 a7 0x696e6720746f2061
[2021-11-03 16:38:33.430] t0 0x0000000000000002 t1 0xffffffff813b20c0
[2021-11-03 16:38:33.430] t2 0xffffffff813c0000 t3 0x0000000000000000
[2021-11-03 16:38:33.430] s0 0x800000010f417000 s1 0x0000000000000025
[2021-11-03 16:38:33.446] s2 0x0000000000002704 s3 0xffffffff813c0ffd
[2021-11-03 16:38:33.446] s4 0x000000000000000a s5 0x0000000000000001
[2021-11-03 16:38:33.446] s6 0x0000000000000000 s7 0x0000000000000001
[2021-11-03 16:38:33.446] t8 0x0000000000000002 t9 0x0000000000000001
[2021-11-03 16:38:33.461] k0 0x0000000000000000 k1 0x3c00000003f70207
[2021-11-03 16:38:33.461] gp 0x800000010f5a0000 sp 0x800000010f5a39b0
[2021-11-03 16:38:33.461] s8 0xffffffff813deb88 ra 0xffffffff80a837a4
[2021-11-03 16:38:33.461] err_epc 0xffffffff8080a564 epc 0xffffffffc047e0a8
[2021-11-03 16:38:33.477] status 0x0000000010489ce4 cause 0x0000000040808c08
[2021-11-03 16:38:33.477] sum0 0x0004000100000000 en0 0x0000000100000000
[2021-11-03 16:38:33.477] *** Chip soft reset soon ***

All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,361  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @alexey
    Can you go to collect diag-info and send the file to me by private message. Then we will further check the reason on it.(Maintenance > Diagnostics > Controller > Collect Now)
  • alexey
    alexey Posts: 188  Master Member
    First Anniversary 10 Comments Friend Collector
    +1 reboot
    debug log. see last 10-15 minutes
  • alexey
    alexey Posts: 188  Master Member
    First Anniversary 10 Comments Friend Collector
    Send debuginfo.
    Allow to send bz2 files via PM!!
  • alexey
    alexey Posts: 188  Master Member
    First Anniversary 10 Comments Friend Collector
    This device continue reboots.
    Thanks for great support and good devices.
    Start migrate to WatchGuard.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,361  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @alexey
    Have apologize late reply to you.
    We analyzed console dumps and system memory usage, we found some of reason of the symptom.
    Also offered a patch firmware for this symptom. You may upgrade to your USG1100 and monitor if it resolved the issue. :)

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