Nebula Cloud Service Incident - 2021-12-17 01:36 - 02:40 (UTC+0)

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Zyxel_CSO Posts: 505  Zyxel Employee

December 2021 edited September 2023 in Nebula Status and Incidents

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2021-12-17 01:36 (UTC+0)

Resolved:
2021-12-17 02:40 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. Some devices are offline and unable to reach NCC servers successfully.
2. Monitoring information will be abnormal on NCC.
3. NCC is unable to provision or update network settings to Nebula devices.  

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support

Zyxel Nebula Support

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Comments

• 

  Zyxel_CSO Posts: 505  Zyxel Employee

  

  December 2021

  Dear Nebula users,
  
  We had fixed the issue around 2021-12-17 02:40 (UTC+0).
  

  Zyxel Nebula Support

  0