VPN License Key - Error 33

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Pedro_Brito72
Pedro_Brito72 Posts: 1
edited August 2022 in Service & License 
I installed the license on a new computer but I didn't uninstall the license on the old computer, how can I activate it again?

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  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Pedro_Brito72
    If you would like to reactive your license on new PC, then clean-up license record on server side is required.
    You may send your license key to me for further check by private message.
  • VRPD
    VRPD Posts: 1
    First Anniversary
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    Hi Stanley!

    we got the problem that the notebook where the license was used has crashed and it was installed from scratch. Where to mail to that we can use the license again?

    BR,
    Vera
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited January 2022
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    Hi @VRPD

    If your old PC broken and would like to work VPN client on new PC. 
    You send your license key by private message to me, then I will help to further check on server side first.

    Click this hyperlink to send private message to me.

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