USG20-VPN can't upload configuration

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Fullbore
Fullbore Posts: 7
in Security
I saved startup-config from our existing USG20-VPN but when I try to save it to a new USG20-VPN I get a Error Message box-

errno: : var errno0=
errmsg: var zyshdata

Both devices are running the latest firmware.

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  • mMontana
    mMontana Posts: 1,300  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
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    Does the file you've uploading have the same name of one into the firewall?
  • Fullbore
    Fullbore Posts: 7
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    I tried it as the same name and adding a "1"onto the filename, no difference
  • mMontana
    mMontana Posts: 1,300  Guru Member
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    There's any non-ASCII character into configuration file?
  • Fullbore
    Fullbore Posts: 7
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    Nothing that stands out scrolling through in Textpad.https://www.dropbox.com/s/zel2gjr8a2vz4vf/startup-config1.conf?dl=0
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    When I upload your configuration file "startup-config1.conf" to USG20-VPN(firmware 5.20), it shows the following error message. We're investigating this issue. 


    To solve the issue temporarily, edit the configuration file and delete three lines. The file can be uploaded to the device and applied successfully.

  • Fullbore
    Fullbore Posts: 7
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    That is uploading, but as of now it's been uploading for 3 hours!

    This seems a very long time

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