USG210 admin password

DanieleDM
DanieleDM Posts: 2
in Security
Hi, during the login phase the system asks me to change my password. Now it does not accept either the new or the old password. Help me...

All Replies

  • Podo
    Podo Posts: 28  Freshman Member
    Pin the reset button on the front panel for 10 seconds and it will reset your admin password.
  • DanieleDM
    DanieleDM Posts: 2
    Podo said:
    Pin the reset button on the front panel for 10 seconds and it will reset your admin password.

    Thanks, is only the password reset or all configurations as well?

  • CHS
    CHS Posts: 159
    First Answer First Comment Friend Collector Fifth Anniversary
     Master Member
    All of configuration be reset.
    If you would like to keep your configuration, you can follow these stpes to backup old configuration and reset admin password.
    https://community.zyxel.com/en/discussion/1558/how-to-backup-running-configuration-if-forgot-password
  • jw708
    jw708 Posts: 15
    First Comment Friend Collector Second Anniversary
     Freshman Member
    Why does this happen? This has just happened to me for the 2nd time in the last few years and it's very annoying to have to reset and restore our config.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,218
    100 Answers 1000 Comments Friend Collector Fifth Anniversary
     Guru Member
    Hi @jw708
    Did you configure character doesn't belonging to ASCII code?
    Which firmware version occurred the issue? You can upgrade to latest version(4.71) first and make sure if it helps. New firmware could backup configuration by schedule and send to your mail server. Restore configuration steps is much easier than previous steps.

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