firmware update issue

Posts: 81  Ally Member
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edited April 2021 in Security
The USG60W here on test has firmware v 4,25

Update to v4.32 is reported as not correct despite downloading from the USG60W interface.

Do I need to go through intermediate versions? 

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  • Posts: 81  Ally Member
    First Comment Second Anniversary
    "erno 42007"  !
  • Posts: 1,386  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Hi @Dovetail_MD

    The error code is meaning the firmware not matched this model or firmware file is incompletely, so shows the firmware content error.
    You can try upgrade firmware by click cloud firmware update.

  • Posts: 81  Ally Member
    First Comment Second Anniversary
    Why would I try to update with the my box's current version which your arrow points to?  It already has v4.25
  • Posts: 81  Ally Member
    First Comment Second Anniversary
    I just tried downloading again - the version that is suggested on the myzxel interface - and yes I do know the model number that I have -  and the upload failed again with the same error message

    You are wasting my time!

    Confidence in your product slipping away
  • Posts: 1,386  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Hi @Dovetail_MD

    I have send private message to you for check this issue more detail.
  • Posts: 3,645  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    In myZyxel under Devices Management click Firmware Download and find your USG60W and download it that way?

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