USG110 - 2FA SMS has no code in text message

BMS
BMS Posts: 21  Freshman Member
Second Anniversary
in Security
I enabled 2FA for admin access on my USG110 and set it up with clicksend.com for text messages to my phone.  I get the text message with it's subject, but there is no code to authenticate with.  Has anyone else run into this issue or is this a bug?

All Replies

  • BMS
    BMS Posts: 21  Freshman Member
    Second Anniversary
    Oh - it's firmware version V4.71(AAPH.0)
  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Hi @BMS, i have the same issue on ATP200 with SMS Global 
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @BMS @Fred_77, 
    Greeting Forum.
    We are investigating the issue.It will be taken care of .
    Thank you for your feedback.
    Kevin
  • itxnc
    itxnc Posts: 98  Ally Member
    First Comment Friend Collector Sixth Anniversary
    We're seeing the same thing on all of our devices USG and ATP that have the latest firmware. We're going to flip to email for now....
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    edited April 2022
    Dear Customer,
    After we checked,  We have the correct mail content send to Clicksend.
    (Capture in WAN interface)

    However,Clicksend only send Subject to Phone.We will contact clicksend/smsglobal to check the issue.
    Thanks.
    Kevin
  • ez_
    ez_ Posts: 4  Freshman Member
    First Comment Second Anniversary
    Hello,

    same problem with Zywall 110 and clicksend (tested with firmware version 4.70 and 4.71).

    4 options in clicksend


    1) I receive the SMS with subject only and ":"
    2) I receive the SMS with subject only
    3) I dont' receive the SMS
    4) I dont' receive the SMS

    I never receive the url link

    I have tested with start and stop message {sms} {/sms} (Clicksend options) and test with "default message" and multilangual file in firewall configuration, same results.

    example body of message for 3 and 4


    Can we remove HTML code for email send to SMS ?

    ez_








  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    edited April 2022
    Hi Customer,
    Clicksend don't allow text/html. We will impove on next ZLD(5.30/4.72)
    After install Firmware,You could change type yourself by CLI .

    Router> debug system email-to-sms-encoding inactive   ->text/plain

    Router> debug system email-to-sms-encoding active -> text/html

    On the other hands, For "VPN Access" scenario , Some SMS Service Provider might verfiy customer before allow to insert URL. So if you didn't receive 2FA code of VPN Access , Please check with Service Provider.

    Thanks

    Kevin

  • BMS
    BMS Posts: 21  Freshman Member
    Second Anniversary
    When is 5.30 supposed to be released?  Is there an alternative to ClickSend that you support?
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @BMS,
    Firmware will be released on end of April . 
    Thank your patience.
    Kevin

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