Unable to finish 2FA setup with Google authenticater.

Fender
Fender Posts: 24  Freshman Member
First Comment Friend Collector Seventh Anniversary
in Security
I have an Zywall USG 60 with PIN code by SMS/Email setup as 2FA. I want to change it to the Google authenticator 2FA, but when i scanned the QR code and try to finish the last step with the 6 digit code I get the following error message : we are not able to verify your code.
I tried already to delete the account in the Google Authenticator and setup it for a second en even a third time, but no luck, still the same message: we are not able to verify your code. Can someone advise me what to do or what to check else?

Accepted Solution

  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Answer ✓
    Hi @Fender
    i got the same error on a ATP due to date/time mismatch between ATP and mobile (daylight saving was the issue).

All Replies

  • WJS
    WJS Posts: 156  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    I think your firewall doesn't have internet access.
    I have the same issue when I inactive the wan interface..
  • Fender
    Fender Posts: 24  Freshman Member
    First Comment Friend Collector Seventh Anniversary
    Well, I am logged in from an external IP address, so the firewall must have internet :)
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 888  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Fender, 
    What is your firmware version ? Have you upgrade to the latest?
    Because I always works fine in my enviroment.  Could we have remote session to check that?
    Kindly find your Inbox. Thank you
    Kevin
  • Fender
    Fender Posts: 24  Freshman Member
    First Comment Friend Collector Seventh Anniversary
    Hi Kevin, firmware is up to date. V4.72(AAKY.0) Sure we can do a remote session.
  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Answer ✓
    Hi @Fender
    i got the same error on a ATP due to date/time mismatch between ATP and mobile (daylight saving was the issue).
  • Fender
    Fender Posts: 24  Freshman Member
    First Comment Friend Collector Seventh Anniversary
    Fred_77 thanks!
  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Glad to have been helpful
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 888  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Fender,
    I' m glad the issue is solved. 
    Indeed , as the Fred_77 said the date/time must the same as mobile device.
    Thank you
    Kevin

Categories

Security Highlight


Read more

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）