NBG6515 - unable to login after V1.00(AAXS.8)C0 firmware update

Tech99 Posts: 2

June 2022 edited June 2022 in Home Router

Firmware update from V1.00(AAXS.7)C0 to V1.00(AAXS.8)C0

broke web management login.

Password which is/was used to login is 23 chars long.

Password is not overly complex, but contains;

- upper- and lowercase, numeric and other chars, from ascii range 33 to 122.

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All Replies

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  Tech99 Posts: 2

  June 2022

  Tested this with other device, result was same - unable to login after firmware update.
  

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  Zyxel_Jerry Posts: 1,359  Zyxel Employee

  

  June 2022

  Hi @Tech99
  
  We're working on this case,  will keep you updated.
  

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  User9316 Posts: 1

  July 2022

  I have the same issue -- after firmware update from V1.00(AAXS.7)C0 to V1.00(AAXS.8)C0 unable to login through web interface.

  Why is this faulty firmware still available for download?
  

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  Zyxel_Jerry Posts: 1,359  Zyxel Employee

  

  July 2022 edited July 2022

  Hi @User9316
  
  We'll have a new firmware that solve the issue, it will be released in next month.
  We'll modify the firmware in the Download Library.

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  Random666 Posts: 1

  

  January 2023

  Mine did the same when updating from V1.00(AAXS.8)C0 to V1.00(AAXS.9)C0.

  
  

  11 character password with Upper and lower case characters and numbers.
  

  
  
  

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  Zyxel_Jerry Posts: 1,359  Zyxel Employee

  

  January 2023 edited January 2023

  Hi @Random666
  
  This issue will happen when upgrading to the firmware V1.00(AAXS.8)C0 or using the V1.00(AAXS.8)C0 firmware to do the upgrade.
  Please reset the device and install again.

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