PLA5456 won't power on, triaged, appears to be dead, howto RMA?

slmingol
slmingol Posts: 2
First Comment
in Smart Home Product
I have a Powerline PLA-5456 and it appears to have died today. How do I check if it has any warranty associated with it left and if so how to initiate that process?

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,324  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited September 2022
    Hi @slmingol

    Thanks for your feedback.
    If put PLA5456  into another socket would the same issue happen?
    We'll check if the device is under warranty.
    Please provide your PLA5456 MAC address and Serial number to us.

  • slmingol
    slmingol Posts: 2
    First Comment
    I already tried putting it into multiple sockets and it would never power on/post. I tried waiting a while (several hours) and same result.

    MAC: 588BF395E804
    SN: S164119001573
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,324  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Hi @slmingol

    I've private message you, please check the message box.

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