NSG300 Web WhatsApp QR code generation does not work

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blechkiste
blechkiste Posts: 14  Freshman Member
First Comment Friend Collector Third Anniversary
in Nebula
I’ve recently reactived my NSG300 after full factory reset and I’m running the default configuration, without any custom firewall rules, no application patrol or any other paid security services.
Unfortunately, web.whatsapp.com can now no longer generate QR codes to link the mobile devices.
Is there anything specific to be configured, like specific NAT rules?

Accepted Solution

  • blechkiste
    blechkiste Posts: 14  Freshman Member
    First Comment Friend Collector Third Anniversary
    Answer ✓
    Hi Melen, strange enough, it is working again today. I've tried with the same browsers on different devices where it did not work yesterday and now it is just fine. No idea if that was some temporary glitch on WhatsApp or anything else. Sorry for the confusion.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,526  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @blechkiste

    I use my NSG200 and open the link you provide, it can generate the RQ codes.
    Could you enable Zyxel support for me to check and provide your org name?
    Please go to Help > Support request > Zyxel support access to enable and save. Thanks.
    Zyxel Melen


  • blechkiste
    blechkiste Posts: 14  Freshman Member
    First Comment Friend Collector Third Anniversary
    Answer ✓
    Hi Melen, strange enough, it is working again today. I've tried with the same browsers on different devices where it did not work yesterday and now it is just fine. No idea if that was some temporary glitch on WhatsApp or anything else. Sorry for the confusion.

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