LED RED - RESTART USG - 1100

D2IT
D2IT Posts: 17  Freshman Member
First Comment Friend Collector Second Anniversary
in Security
Good afternoon everyone, how are you?
We have USG1100 on a client, the firewall hangs and restarts, the SYS light is lit red, can you help me solve this problem?

Accepted Solution

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,229  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    May I know what is your current device firmware version?
    What is the hang symptom? I mean device Web-GUI cannot login? CPU high? no CLI response?
    How often this hang symptom occurs? Did it happen during office hours usually?
    How did you recover from this symptom? By rebooting the device?
    Do you enable UTM features(APP Patrol, Content filter, Anti-Malware, IPS,  etc.)?
    Do you enable Web-auth feature?
    Could you prepare a dedicated PC to keep collecting kernel-level-8 console log until the next time this symptom occurs again for us(Please type the command "debug kernel console-level 8" to enable kernel-debug-level 8.)?
    Thanks.


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All Replies

  • mMontana
    mMontana Posts: 1,389  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    D2IT said:
     the SYS light is lit red
    What the manual says?

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,229  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    May I know what is your current device firmware version?
    What is the hang symptom? I mean device Web-GUI cannot login? CPU high? no CLI response?
    How often this hang symptom occurs? Did it happen during office hours usually?
    How did you recover from this symptom? By rebooting the device?
    Do you enable UTM features(APP Patrol, Content filter, Anti-Malware, IPS,  etc.)?
    Do you enable Web-auth feature?
    Could you prepare a dedicated PC to keep collecting kernel-level-8 console log until the next time this symptom occurs again for us(Please type the command "debug kernel console-level 8" to enable kernel-debug-level 8.)?
    Thanks.


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • D2IT
    D2IT Posts: 17  Freshman Member
    First Comment Friend Collector Second Anniversary
    Zyxel_Jeff said:

    May I know what is your current device firmware version?
    USG1100.   V4.72(AAPK.0)
    What is the hang symptom? I mean device Web-GUI cannot login? CPU high? no CLI response?
    Firewall Access is unavailable. The CPU is stable!
    CLI access, unavailable.

    How often this hang symptom occurs? Did it happen during office hours usually?
    Every day, there is no set schedule!

    How did you recover from this symptom? By rebooting the device?
    We restarted the firewall!

    Do you enable UTM features(APP Patrol, Content filter, Anti-Malware, IPS,  etc.)?
    Do you enable Web-auth feature?

    All resources are activated, as it is a school, where there is a need to block and leave it very restricted!


  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,229  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Hello @D2IT

    If you need any assistance, please let us know.  Or you can provide the kernel-level-8 console log to us via private message. Thanks :).


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    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

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