where can I see which vouchers have been used

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EDVG
EDVG Posts: 2
First Comment
in Nebula
Hey folks,
We can not find out which vouchers in nebula already have been used, we can only filter and see the unused, deleted, activen and expired ones. Those which have been used and we have plenty of them, are not visible. Is there a log file or something?

kind regards
Heli

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  • Zyxel_Jay
    Zyxel_Jay Posts: 163  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    The design of our voucher is to give the customer a voucher with a time limit.
    The voucher has not yet been used for authentication. The voucher will be in the unused state.
    When a user has used the voucher for authentication. NCC has started counting down the duration. The voucher will be in the active state.
    The voucher has reached the end of its duration period and can no longer be used. The voucher will be in the Expire state.
    The voucher is unused and has reached the time set under Purge after (days). The voucher will be in the Delete state. And it will be invisible.
    Deleted and expired vouchers will be auto-purged daily. Unused vouchers will be auto-purged after the specified number of days.


    You can find this introduction in the below path.(Help center>Online documents>side-wide>voucher)

    As per your description, your vouchers have been used, they will be in the Active state before they expire.

    Kindly let us know if any questions. 
    Thanks
    Jay
  • EDVG
    EDVG Posts: 2
    First Comment
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    Honestly this is not helpfull - because people always give us the vouchers back tell us that they do not work and we have no clue wether they have been used or not ->


  • Zyxel_Jay
    Zyxel_Jay Posts: 163  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    If the customer has not used the voucher, the voucher will display an unused status.
    If the customer has used the voucher, the voucher will show an active status.
    If you didn't find the voucher, it might have expired.
    And it will delete after one day.
    In short term, we suggest you can test the voucher which people say can’t work by extending the expiration time.

    At the same time, thanks for sharing your experience, that's a great point, we'll be making a feature request to give customers the option to clear expired vouchers or not.

    BR
    Jay

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