My 1930-28 keeps crashing..

TonH
TonH Posts: 3
First Comment Friend Collector
in Switch
Hi guys,

My switch keeps crashing and I'm not quite sure where to start looking. It hasn't got many active ports. Just 3 10gbe sfps and 1 gige which is connected to another switch. It's been fine for quite a while and I've only recently added it to nebula cloud, it -feels- like ever since that, things have been unreliable .. but it might be a coincidence?

Any debug logs hidden somewhere?

Thanks!

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Hi @TonH,

    What's your symptom of the crash?
    Could you help to log in to the switch GUI and collect the tech support for me to check?
    Also, please enable Zyxel support so I can check your event log. Thank.
    Go to Help center > Support Request > Zyxel support access enable and save.
    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Hi @TonH,

    What's your symptom of the crash?
    Could you help to log in to the switch GUI and collect the tech support for me to check?
    Also, please enable Zyxel support so I can check your event log. Thank.
    Go to Help center > Support Request > Zyxel support access enable and save.
    Zyxel Melen


  • TonH
    TonH Posts: 3
    First Comment Friend Collector
    Zyxel_Melen said:
    Hi @TonH,

    What's your symptom of the crash?
    Could you help to log in to the switch GUI and collect the tech support for me to check?
    Also, please enable Zyxel support so I can check your event log. Thank.
    Go to Help center > Support Request > Zyxel support access enable and save.
    Thanks! I've enabled access. Where do I send the logs to?
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @TonH,

    Please send me the tech support and also your org name in the private message. Thanks.
    In addition, what are your symptoms of the crash? Could you describe more about it?
    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @TonH,

    After checking your tech support, I found that the switch did not have an IP address when it was offline.
    Could you change to a static IP address and check if the issue still occurs or not?
    Zyxel Melen


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