[NEBULA] Content filtering blocks video streaming?

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ComNet
ComNet Posts: 5  Freshman Member
First Anniversary First Comment
edited April 2021 in Nebula
Hi.
After the last update, the NSG100 blocks video- streaming from certain apps(Viaplay is one example) on an LG TV.
Disabling content filter makes it work again. 
Appletv on the same networkbstreams Viaplay fine with content filtering enabled.
Before the latest update the LG TV also worked fine with the filter enabled.
May be an odd question, but what can be the reason for this? I also tried disabling all of the categories in the filter, still no go.

Weird!
-Christian 

All Replies

  • Zyxel_Chris
    Zyxel_Chris Posts: 660  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hello @ComNet
    I think this matter is regarding to the cache, after disable all of the category, the device will still keep the cache for 1 to 5 minutes, during this time if you try to refresh/reconnect the website, the counter will be reset then get block.

    /Chris
    Chris
  • ComNet
    ComNet Posts: 5  Freshman Member
    First Anniversary First Comment
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    Hi.
    The customer has now tried to leave all categories off for the last 24 hours without using the TV. Streaming is still blocked just by having the content filter enabled.

    -Christian
  • Zyxel_Chris
    Zyxel_Chris Posts: 660  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hello @ComNet
    Thanks for your info. I can help to get further check with this case, I'll private message you with the relevant questions, please check your message inbox.

    /Chris
    Chris

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