Where do I report false positive for Reputation Filter

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Alanl
Alanl Posts: 17 image  Freshman Member
First Comment Friend Collector Eighth Anniversary
in Security
A local restaurant made its' way on the false positive list.  The IP of the restaurant is:
198.71.232.3
https://hamachichicago.com/

I have manually allowed it for my site but for some reason their web site is coming up as a botnet under IP reputation however URL list is categorizing it correct as restaurant.

Thank you,  

Accepted Solution

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,492 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓
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    Hi @Alanl,
    We will evaluate if it is appropriate to add this IP to whitelist in the next signature version and update the status to you later.

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,492 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓
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    Hi @Alanl,
    We will evaluate if it is appropriate to add this IP to whitelist in the next signature version and update the status to you later.
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,492 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
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    Hi @Alanl,
    We add this IP address to white list. Please update the signature version of IP Reputation to 1.0.0.20220906.0. 

  • racassel
    racassel Posts: 2 image  Freshman Member
    First Comment
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    Is there a website to report a false positive more easily, like urlvoid.com,cwatch.com,sucuri.net or just post all requests in this public forum?  I checked a few for my site, and only McAffee shows it blacklisted.
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 988 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
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    Hi @racassel, 
    I can see all sites have correct categories now. 
    Please use the link  to report the false positive and choose to the correct categories. 
    Thank you
    Kevin
  • RickyC
    RickyC Posts: 15 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
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    getting false positive reputation for supplier.io. The link previously provided links to McAffee and requires a log-in to update. I recall a different site given to me previously, some other third party company threat - something.com……Do you have an updated link for reporting categories?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,944 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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    Hi @RickyC

    You don't need to login for submit a review. Please follow the below steps and you will see the success result.

    image.png image.png
    Zyxel Melen


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