Where do I report false positive for Reputation Filter

Alanl
Alanl Posts: 14  Freshman Member
First Comment Sixth Anniversary
in Security
A local restaurant made its' way on the false positive list.  The IP of the restaurant is:
198.71.232.3
https://hamachichicago.com/

I have manually allowed it for my site but for some reason their web site is coming up as a botnet under IP reputation however URL list is categorizing it correct as restaurant.

Thank you,  

Accepted Solution

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓
    Hi @Alanl,
    We will evaluate if it is appropriate to add this IP to whitelist in the next signature version and update the status to you later.

    Untitled Image

    See how you've made an impact in Zyxel Community this year!
    https://bit.ly/Your2024Moments_Community

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @Alanl,
    We add this IP address to white list. Please update the signature version of IP Reputation to 1.0.0.20220906.0. 

    Untitled Image

    See how you've made an impact in Zyxel Community this year!
    https://bit.ly/Your2024Moments_Community

  • racassel
    racassel Posts: 2
    First Comment
    Is there a website to report a false positive more easily, like urlvoid.com,cwatch.com,sucuri.net or just post all requests in this public forum?  I checked a few for my site, and only McAffee shows it blacklisted.
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 888  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @racassel, 
    I can see all sites have correct categories now. 
    Please use the link  to report the false positive and choose to the correct categories. 
    Thank you
    Kevin

Categories

Security Highlight


Read more

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）