USG FLEX 200 with choppy video on-demand

pds
pds Posts: 2
First Comment
in Security
Hi all...

  I upgraded my old Zyxel USG50 with the FLEX 200 and have 1 issue with my tv service (Verizon FIOS) and the "VOD" (video on-demand) feature of the STB boxes.

  With the FLEX 200 the video is streamed in a random pixelated mess.  I have tried the basic troubleshooting steps but if I just swap back to the USG50, the video is smooth as butter.  I did not configure anything special on the USG50, it just worked.  FIOS VOD does not need open ports or multicast stuff.

  Here's what I've tried on the FLEX 200 (to no avail)
- Enable IGMP (wan and/or lan)
- Isolating the MOCA adapter (using its own lan port)
- Upgrading USG firmware to latest
- Upgrading the MOCA adapter
- Rebooting everything
- Default settings
- Configured BWM (who knows if I did it right but my network is not even close to saturated in any case)

  Any FLEX 200 options I might try to enable/disable?

Thanks

Best Answers

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Answer ✓
    Hi @pds
    Try accessing the CLI through SSH or terminal connection to resolve pixelated video streaming issues caused by UDP data transmission between different processes on the router.

    Router> debug system no-udp-disperse active


  • pds
    pds Posts: 2
    First Comment
    Answer ✓
    wow, so glad I asked here cause the "no-udp-disperse" setting totally fixed it!

    thank you so much

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,518  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited January 2023
    Hi @pds,
    Welcome to Zyxel community. =)
    Did you see any ADP blocked log at "MONITOR  > Log > View Log" when playing VOD?

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,386  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Answer ✓
    Hi @pds
    Try accessing the CLI through SSH or terminal connection to resolve pixelated video streaming issues caused by UDP data transmission between different processes on the router.

    Router> debug system no-udp-disperse active


  • pds
    pds Posts: 2
    First Comment
    Answer ✓
    wow, so glad I asked here cause the "no-udp-disperse" setting totally fixed it!

    thank you so much

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