ZW USG 1100 unexpected reboot

alexey
alexey Posts: 188  Master Member
First Comment Friend Collector Fifth Anniversary
edited April 2021 in Security
ZW USG 1100 start unexpected reboot. UTM is on. After reboot debug log without errors. Firmware is 4.31.
Write 2 times to support, but no anwers. Where i can see causes of reboots?

Accepted Solution

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  • XStead
    XStead Posts: 7  Freshman Member
    First Comment Second Anniversary
    Hi,

    We have the same problem, with our ZyWALL 310 ... started since last week...
    Our device rebooting in every 3 days, we cannot find any info in the log files, now trying to save log to USB drive...
    Do you have any update about that ?
  • XStead
    XStead Posts: 7  Freshman Member
    First Comment Second Anniversary
    ZyWALL 310
    firmware: V4.31(AAAB.0) / 2018-03-27 17:03:23
  • XStead
    XStead Posts: 7  Freshman Member
    First Comment Second Anniversary
    without any UTM service
  • Veronesi
    Veronesi Posts: 24  Freshman Member
    First Answer First Comment Friend Collector
    Zyxel_Emily said:

    About reboot issue, we need more information to help you on this case.
    I will send you private message for some basic information of this issue.
    As this is the accepted answer, it would be nice to hear, if it's a general bug or not.
    We also have some USG1100 here. (Running) Firmware still on V4.20(AAPK.2)ITS-WKk02-r75831.
    Can we update without any issue?
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    If USG1100 runs stably with V4.20(AAPK.2)ITS-WKk02-r75831 for a long period, we suggest you not do firmware upgrade now. Please wait for the next official version 4.33 which will be released in late December. 

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  • Veronesi
    Veronesi Posts: 24  Freshman Member
    First Answer First Comment Friend Collector
    @Zyxel_Emily
    Thank you! 

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