SecuExtender End of Registration announcement

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Zyxel_Stanley
Zyxel_Stanley Posts: 1,374  Zyxel Employee
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edited April 25 in Security

Dear Valued Customers,We would like to take this opportunity to remind you that the registration period for the SecuExtender perpetual license products will be ending soon.As you know, the SecuExtender Windows VPN Client has been designed to secure your business operations. We have received huge positive feedback from our customers, and we are thrilled to see the impact it has made on your businesses.
However, we would like to remind you that the registration period for the SecuExtender perpetual license products will be ending on 31 March, 2023. If you have not registered your copy of the software by this date, you will not be able to access its full range of features and functionalities.Affected products:

SecuExtender perpetual license products  

Part Number

SecuExtender IPSec, VPN WINDOWS Client 1 License

SECUEXTENDER-ZZ0201F

SecuExtender IPSec, VPN WINDOWS Client 5 License

SECUEXTENDER-ZZ0202F

SecuExtender IPSec, VPN WINDOWS Client 10 License

SECUEXTENDER-ZZ0203F

SecuExtender IPSec, VPN WINDOWS Client 50 License

SECUEXTENDER-ZZ0204F

We strongly encourage you to take advantage of this registration period before it ends.Lastly, the End of Life date for SecuExtender IPSec VPN Windows client v3.8.204.61.32 (unlock by the SecuExtender perpetual licenses) is set to 2nd October, 2023.That means effective 3rd October, 2023, Zyxel Networks no longer offers technical support for this product, and we are going to remove the software download link in the download library.
The replacement product is SecuExtender Zero Trust VPN Client, which is elevated as the Zero Trust agent, integrated always-on IPSec VPN, traffic shaping, IKEv2/EAP, supporting devices insight and more granular control over remote workplaces.The SecuExtender Zero Trust VPN Client is a subscription-based software product, and you can try it for 30 days free:

Q&A
Q1:If a Windows computer crashes, can you still renew and activate existing licenses?
-We offer support for reactivating perpetual licenses until April 1st, 2023. After that date, our support team will no longer be able to activate the licenses.
Q2:Can we contact support after April 1st to convert our perpetual license into a subscription-based one?
-Yes, there is a license key swap program available where customers can exchange their unregistered lifetime key for a 3-year subscription key.
Please leave comments on this post if you need an unregistered lifetime key exchanged for a 3-year subscription key

Windows version
https://download.zyxel.com/SecuExtender_VPN_Client/software/SecuExtender%20VPN%20Client_IPSec_6.6.87.108(subscription_based).zip

macOS version
https://download.zyxel.com/SecuExtender_VPN_Client/software/SecuExtender%20VPN%20Client_IPSec_2.2.0.019(subscription_based).zip
Thank you for choosing our software product, and we look forward to continuing to serve you.
Best regards,

Zyxel Support Team

Comments

  • USG_User
    USG_User Posts: 369  Master Member
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    Hi Stanley,

    Could you kindly more detail the necessity to register SecuExtender Licences? Sometimes in your announcement you name it "SecuExtender Windows VPN Client" and sometimes "SecuExtender IPSec VPN Windows Client"

    I took for granted that our SecuExtender SSL VPN licences, purchased with our USG Flex 700 remain valid. And your announcement is intended for the IPSec version only. Is this correct?

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,374  Zyxel Employee
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    Hi @USG_User

    Since Firewall supports multiple VPN types, you can identify the different VPN clients based on the specific VPN type. For example, you can differentiate between the (SecuExtender) IPSec VPN Client and the (SecuExtender) SSL VPN Client.
    This announcement is for IPSec VPN Client Windows (perpetual)version.

  • JimJ
    JimJ Posts: 1
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    How do you register the licenses… I have tried, but it shows it can find the license key.

  • solr
    solr Posts: 1  Freshman Member
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    The registration happens when you install the license key in the product. Its not visible on th MyZyxel portal at all. I have 3 SecuExtender licenses and cannot find them on the Zyxel portal.

    Please clarify the email sent out to registered users!

  • Rogereq
    Rogereq Posts: 2
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    We have a problem with connection by SSL VPN with Secuextender since yesterday and not sure this call above is applicable as stated by others it seems just apply to IPSEC VPN Client. Is Secuextender 4.0.4.0 still valid for SSL VPN connections? Thanks.

  • USG_User
    USG_User Posts: 369  Master Member
    First Anniversary 10 Comments Friend Collector First Answer
    edited April 2023
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    Yes, SecuExtender SSL VPN 4.0.4.0 is still valid and is working properly here with us on Windows 10/11 clients when connecting to our USG Flex 700.

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