Once I switch the routers off, I'm not able to connect them to the SIM

fedeyoubear
fedeyoubear Posts: 1
in Nebula

Hi, I've 2 Nebula 5G NR501 and I'm facing the same problem. I set up the router and I configure the SIM card and it's woks. But, once I switch off the routers and I switch them on, the devices are not able to connect to the SIM network anymore. The only possibility is a factory reset and to set the SIM again. It's happened in different locations, with different SIM providers and with both devices. So I wonder if maybe I'm missing some steps in setting the SIM.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,923  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited April 2023

    Hi @fedeyoubear ,

    Have you upgraded the NR5101 to 1.15(ACCG.3)C0 - the latest firmware version? Download at here: https://www.zyxel.com/us/en-us/support/download?model=nebula-nr5101

    Could you provide the screenshot of WEB GUI > Cellular Info before you switch off the router and after you switch on the router?

    By the way, could you share with us:

    - Which color of Internet LED after you switch on the router?

    image.png

    - Do the routers work well after the factory reset?

    - Which reason led to you’d like to switch off/ on the router?

    Please enable customer’s Zyxel support by going to the left sidebar > Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）