update gs1900-8 fails updatering firmware

magt
magt Posts: 10
First Comment
in Switch 
Hello, I need to have updated 4 pcs gs1900-8 but I have firmware 2.7 but it won't take it - it fails in the update, tried version 2.6 same error, tried via zone and http

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All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @magt

     

    Greetings.

     

    To help you to solve the problem, we need the below information from you:

    1. The current FW version of your switches
    2. Which version of FW(full name) you're updating?
    3. Could you provide the error message(by screenshot or text) when you update the FW?

      There's a reminder, when you upgrade the FW, you have to unzip it, and use the .bix file to upgrade.

      Thanks.

      Ivan

  • magt
    magt Posts: 10
    First Comment

    1 - FW now is V2.20(AAHH.0)

    2 - GS1900-8_2.70(AAHH.5)C0

    3 - it doesn't come with any errors

    4 - unzip - it is - . bix files

  • magt
    magt Posts: 10
    First Comment
    fw.jpg

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2023

    Hi @magt,

    I used the runtime firmware file and successfully upgraded. May I know what firmware file did you use to upgrade? Is it the runtime firmware file?

    image.png
    image.png
    image.png

    Zyxel Melen


  • magt
    magt Posts: 10
    First Comment


    if I do what you show there - it still fails - it comes up with This Page can't be displayed

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @magt,

    I would like to clarify this problem with some questions:

    1. Did you directly connect the PC and GS1900?
    2. Which browser did you use? Which version is it?
    3. Did you change to another browser to upgrade?
    4. Did you change to another PC to upgrade?

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @magt,

    In addition, may I know how did you get into this disconnect page?
    Is it after clicking the Firmware button in Menu? Or click the Apply button after selecting the firmware file?

    Zyxel Melen


  • magt
    magt Posts: 10
    First Comment


    I sit on the network and update switch not physics next to switch
    using internet explorer 10.0 windows 10 bulid 10240

    The Page connet be displayed comes witvh it together I press Apply button when the new firmware is enteredtried

    another PC it doesn't work either

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @magt,

    I use Internet Explorer to reproduce and get the same problem. This problem might be due to Internet Explorer. Please use Chrome/Edge to upgrade.

    Zyxel Melen


  • magt
    magt Posts: 10
    First Comment

    same problem - the page cannot be displayed

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