Topology ghost

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GiuseppeR
GiuseppeR Posts: 771 image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 500 Comments 5 Answers
in Nebula

Hello,

I'm using the new Nebula version but I have a problem with a Company i added.

Looking into Topology I see a ghost device that i cannot find in Clients section.

It seems strange to me.

Is there a way to check it and/or remove it?

Thanks in advance

Accepted Solution

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  • Zyxel_Melen
    Zyxel_Melen Posts: 5,088 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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    Hi @GiuseppeR,

    Could you share the issue with a screenshot for me to check?

    Also, I need your help to enable Zyxel support and provide the organization name and site name.

    Please go to Help (On the top right of Nebula web page) > Support Request > Zyxel support Access to enable and save.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 771 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 500 Comments 5 Answers
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    @Zyxel_Melen

    opened a case (#230401209) related to this issue, I cannot share a screenshot because it would post also the MAC address.

    Please let me know.

    Have a nice day

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,088 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
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    Hi @GiuseppeR,

    The display issue has been fixed.

    Zyxel Melen


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