ATP 800 unexpected reboots many times.

alexey · April 27

ATP 800 starts reboots every night with break all night sync job. FW 5.35 initial

Debug log.

2nd reboot after 6 hours. Zyxell, you do the worst devices in the world.

Log from teraterm console.

BUG: soft lockup - CPU#7 stuck for 31s! [kworker/7:1:1153]

alexey · May 1

3 new unexpected reboots on weekends. Thanks for great holidays days!

Zyxel_Kevin · May 1

Greeting Forum, We fix some issues to enhance stability.

Please kindly install the latest weekly to verify.

https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/5.36/2023-WK17/536ABIQ0ITS-23WK17-r109100.zip

Thank you

alexey · May 2

Access Denied.

Is this 5.36 FW, that hangs device?

Zyxel_Kevin · May 2

I am sorry the link is unavalible, please kindly find the below link again.

https://unizyx-my.sharepoint.com/:u:/g/personal/kevin_wu4_zyxel_com_tw/Ef4EOOjVly9Ag8QYyzO-oSkB2XhugX6hNA70gcqzAM8EcQ?e=qe1TOy

Thank you

jonatan · May 3

Weekly Firmware / Support Version / Lab Version

https://support.zyxel.eu/hc/en-us/articles/360005438274

Zyxel_Kevin · May 8

Does the issue still occur after installed weekly firmware ?

Please kindly provide the diag-info and console log if the issue persist.

Thank you

alexey · May 9

Don't install yet. Test initial 5.36. Many-many reboots.

After next reboot change to WF.

Zyxel_Kevin · May 15

Does the issue still occur ?

We look forward to hearing your feedback and making the improvements.

Thank you

alexey · May 15

Hello.

6 day on 5.36-23wk17 wo reboots. still testing.

P.S. on 5.35 device works properly around 1 month, so wait.

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