Why is my license deferred ?

Ceccus
Ceccus Posts: 30  Freshman Member
First Comment Friend Collector Fifth Anniversary
in Service & License

I have this license : S-LJEFT-ANLCQ-GHXLZ-DTDKN-CXUTO
Why is it in "deferred" status ?

Thank you
Kind regards

Accepted Solution

  • Ceccus
    Ceccus Posts: 30  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Answer ✓

    Thanks for the support
    I have updated my organisation.

    Best Regards

    D.

«1

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Ceccus,

     

    Greetings.

     

    Thank you for providing the license key.

    After reviewing the system, the license is active.

    Could you give us the screenshot of the deferred?

     

    To clarify your problem, we need your authorization to check the setting on your org.

    Please access Help Center > Support Request > Zyxel support access to enable and save.

     

    When you enable the access, please let us know. Our engineer will check your org's settings and help you solve the problem.

     

    Thanks.

     

    Ivan

  • Ceccus
    Ceccus Posts: 30  Freshman Member
    First Comment Friend Collector Fifth Anniversary

    Hi,

    Thanks for respond.

    Screenshot :

    image.png

    D.

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Ceccus,

    Thanks for the screenshot.

    After reviewing the screenshot, we need more information to clarify the problem.

    To clarify your problem, we need your authorization to check the setting on your org.

    Please access Help Center > Support Request > Zyxel support access to enable and save.

     

    When you enable the access, please let us know. Our engineer will check your org's settings and help you solve the problem.

    Thanks.

    Ivan

  • Ceccus
    Ceccus Posts: 30  Freshman Member
    First Comment Friend Collector Fifth Anniversary

    Hi,

    Thanks for support

    I enabled Zyxel Support.

    Best Regards

    D.

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Ceccus,

    Thanks for the reply.

    After reviewing the log of your org, we found your org was in the Pro License.

    Since your Pro license has expired, the current Nebula behavior won't upgrade to Plus automatically, you have to upgrade manually.

    You can follow the guide below:

    License & Inventory > Overview > Click the icon and choose upgrade.

    2023-05-04 15_58_57-Zyxel Nebula - License & inventory.png

    If you can not upgrade, please feel free to let me know.

    Thanks.

    Ivan

  • Ceccus
    Ceccus Posts: 30  Freshman Member
    First Comment Friend Collector Fifth Anniversary

    Hi

    I am unable to do update.
    I have to pay again.
    That doesn't seem fair to me.
    I consider your intervention urgent.
    Thank you
    Regards

    image.png

    D.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Ceccus,

    Thanks for your confirmation.

    We are checking why this plus license is deferred. And we will update you once we have further information.

    By the way, I record that you have said you want to use plus pack, right? Could I help you upgrade back to the plus pack org?

    Zyxel Melen


  • Ceccus
    Ceccus Posts: 30  Freshman Member
    First Comment Friend Collector Fifth Anniversary

    Hi.

    I paid for the PLUS license
    Zyxel must guarantee the use of that license.
    At this time I cannot do that
    Please fix the situation
    Thank you
    Regards

    D.

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Ceccus,

    Good day.

    We have solved the problem,

    and you can upgrade your org to the Plus.

    MicrosoftTeams-image (24).png


    Please have a try and let us know.

    Thanks.

    Ivan

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @Ceccus,

    Greetings.

    Your org is ready to upgrade to Plus.

    Don't forget to upgrade it, and let us know if you need help.

    Thanks.

    Ivan

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