Zyxel VPN100 login problems
Hi,
I have problem with login tried login webui throught lan and when i entered my credentials it says i need change password
But i can't change it says invalid username/password i think there is problem with format of old password
loginname is [email protected] and old password contains special chars like $&
change password dialog turns loginname xxx%40xxx.com ← can this be problem or is it password
Do i have right theory or is that something else?
If i am right tracks how i can proceed?
All Replies
-
May I know the current firmware version running on your firewall? If you're experiencing issues, it might be worth trying the latest firmware version to see if it resolves your problem.
0 -
Version was 5.32 but how can i update without access to firewall?
Can you confirm is there any tips get access firewall or need i reset it and configure from zero?
0 -
Hello @Jape
How about using a serial connection to connect to the firewall?
You can follow the procedure below to bring the username/password back.
- Connect to the firewall via Console port
- Reboot the device
- Notice when "Press any key to enter debug mode within 3 seconds" appears, and enter in the debug mode
- type "atkz -b"
- type "atgo" to booting device again.
- Now the device will reset to system-default configuration and backup the old startup-config.conf to startup-config-back.conf
- Login to the device after boot up, and download startup-config-back.conf
- Open startup-config-back.conf and find the below content: username admin encrypted-password $4$encryptedpasswordencryptedpassword$ user-type admin
In your case, the username could be "xxx%40xxx.com"9. - Change it to username admin password yournewpassword user-type admin and save it
- Upgrade the firmware to 4.73P2 or 536P2
- Apply startup-config-back.conf to your device after upgrading
0 -
I don't have physical access to device so i will go hard way resetting and setuping routing again and after that upgrade firmware and setup settings from backup file. Anyway thanks for help
0
Categories
- All Categories
- 187 Beta Program
- 1.7K Nebula
- 91 Nebula Ideas
- 63 Nebula Status and Incidents
- 4.7K Security
- 236 Security Ideas
- 1.1K Switch
- 51 Switch Ideas
- 917 WirelessLAN
- 27 WLAN Ideas
- 5.4K Consumer Product
- 173 Service & License
- 296 News and Release
- 65 Security Advisories
- 14 Education Center
- 1K FAQ
- 452 Nebula FAQ
- 256 Security FAQ
- 100 Switch FAQ
- 115 WirelessLAN FAQ
- 22 Consumer Product FAQ
- 67 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 69 About Community
- 52 Security Highlight