USG1100 - intermittent issue accessing resources on the web

imaohw
imaohw Posts: 124  Ally Member
First Comment First Answer Friend Collector Sixth Anniversary
in Security

Occasionally some of the devices on my network stop being able to reach some resources on the web. This is especially noticeable with mobile devices when they leave the local network and return.

One example is backing up google photos from a mobile device. Sometimes the backup does not start and sits waiting to connect. Accessing other web resources seems to work for the same device. Rebooting the USG1100 fixes the issue for a while.

I have captured a diagnostic file when the issue is occurring and another diagnostic file immediately after rebooting the USG when the issue is not occurring.

The USG is running V4.73(AAPK.1). I was not having this issue until I upgraded from V4.70(AAPK.0) to V4.73(AAPK.1).

All Replies

  • PeterUK
    PeterUK Posts: 3,388  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited May 2023

    download V4.73(AAPK.2) Unplug USG from WAN and reboot then update

  • imaohw
    imaohw Posts: 124  Ally Member
    First Comment First Answer Friend Collector Sixth Anniversary

    @PeterUK - I didn’t see a fix for my issue in the V4.73(AAPK.2) release notes.

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments

    Hi @imaohw ,

    We still strongly recommend install the 4.74(AAPK.2) to patch buffer overflow issue.

    Please kindly check if the issue still after installed the firmware. Thank you

  • imaohw
    imaohw Posts: 124  Ally Member
    First Comment First Answer Friend Collector Sixth Anniversary

    @Zyxel_Kevin - Will install the patch.

    Do you want to review the diagnostic files I captured?

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments

    Hi @imaohw

    Ok, Please send the diag-info file by private message.

    Thank you

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