VPN 100 firmware update

Options
ITRIJNAMS
ITRIJNAMS Posts: 6
First Anniversary First Comment
in Security

Hi, I have no access to my VPN100 throught GUI (Wrong CLI command, device timeout or device logout i got once I login) so it seems I need to upgrade my firmware.

How could I upgrade it? maybe some cloud service from portal.myzyxel.com?? any option upgrading locally?

thanks for your help.

Accepted Solution

  • Zyxel_James
    Zyxel_James Posts: 616  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited June 2023 Answer ✓
    Options

    @ITRIJNAMS

    Do you have physical access to the device? You can access the device via ssh login and input set firmware boot number 1.
    Afterward, you can proceed to upgrade to ZLD 5.36 Patch 2 Firmware.

    Please note the current partition could be number 1 already. If so, please input set firmware boot number 2 instead, thanks

All Replies

  • ITRIJNAMS
    ITRIJNAMS Posts: 6
    First Anniversary First Comment
    Options

    i've read

    https://support.zyxel.eu/hc/en-us/articles/11616709217810

    In case you can access the GUI, please send a HTTPS - Full Admin
    User to the Support Team, and we will assist you to upgrade the device
    to the latest firmware. We need HTTPS access on the port you open on SRC
    WAN IP: 93.159.250.200 / SSH is not needed. If you run into the
    issue of not accessing the GUI, try a reboot and block UDP500 WAN to
    ZyWALL "deny".

    so, where should I send the full admin user?

  • Zyxel_James
    Zyxel_James Posts: 616  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    For Cloud Firmware upgrade, go to Maintenance > File Manager> Firmware Management, and click on the Cloud download symbol

    17219 cloud fw upgrade.png

    For local upgrade, please download the firmware file on portal.myzyxel.com, go to the same page, click on the local file button then upload the .bin file, thanks.

    Please note that archive the file and you can find the .bin file in the file folder

  • ITRIJNAMS
    ITRIJNAMS Posts: 6
    First Anniversary First Comment
    Options

    thanks for your answer.

    I have no access to GUI, that's why I'm asking.

    Any other option to update the firmware?

    with ftp i have an 500 OPTS UTF8 not understood and typing the password give a 530 Login incorrect, so i'm not able to access…

  • Zyxel_James
    Zyxel_James Posts: 616  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited June 2023 Answer ✓
    Options

    @ITRIJNAMS

    Do you have physical access to the device? You can access the device via ssh login and input set firmware boot number 1.
    Afterward, you can proceed to upgrade to ZLD 5.36 Patch 2 Firmware.

    Please note the current partition could be number 1 already. If so, please input set firmware boot number 2 instead, thanks

Categories

Security Highlight


Read more

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）