Usg 110 error upload config file -42012

DenisPereira
DenisPereira Posts: 8  Freshman Member
First Comment Friend Collector Second Anniversary
edited December 2022 in Security
I am trying to upload a saved/backup configuration file to my Zyxel USG 110 Ver. 4.73(AAPH.0), the backup file is the same version of the Zyxel and give me the error:

"can't convert config!  -42012"

Can anybody help me (I already tried via FTP to the Conf folder and it didn't work)

Best Regards


Best Answers

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓
    Hi @DenisPereira

    Could you share the screenshot with us? Besides, please provide the device config file to us via private message as well. Thanks.


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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    The root cause is caused by the config was corrupted, after we removed some accounts and then the config could be updated on the device. Not sure if someone modified the config accidentally before. Please kindly check your private message to see the correct config file. Thanks.


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All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓
    Hi @DenisPereira

    Could you share the screenshot with us? Besides, please provide the device config file to us via private message as well. Thanks.


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    The root cause is caused by the config was corrupted, after we removed some accounts and then the config could be updated on the device. Not sure if someone modified the config accidentally before. Please kindly check your private message to see the correct config file. Thanks.


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • SandroC
    SandroC Posts: 2
    First Comment First Anniversary

    I have the same problem with USG310 in HA.
    I had troubles updating firmware, so I resetted both devices and upgraded firmware on both via recovery (I also had to recover DB file).
    After that I rebuilt HA and it works perfectly.
    But when I try to upload backed up startup-config file I get
    errno: -42012
    errmsg: Can't convert config!

    what could be the cause?

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