USGFLEX100 blocking URLs - unable to disable Security Service
Hi there,
I have a USGFLEX100 on which I was trialing one of the upgrades. I think it was the Gold pack or something. That has now expired.
While testing that out, I had policies enabled in the Security Service section of Nebular.
Now that has expired, some URLs are still being blocked and the Security Policies still show as switched on, but I can't turn them off because I am repeatedly presented with a paywall to upgrade.
I have tested some of the URL's via 4G and can confirm they are live and working, so it must be the USG that is blocking them. I also experienced this kind of thing before while in the trial and its one of the reasons I decided not to continue with it.
Can anyone help me disable this filtering?
All Replies
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Hi @Radial ,
Can you enable support request in Nebula, and provide your org/site name in PM for further checking?
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Done :)
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Hi @Radial ,
Once the UTM service license service is expired, the NCC will push disable settings for all UTM setting to device , and the Web GUI keep last configuration status. We won't reset UTM back to default disable status assume it is expired.
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Zyxel Employee
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