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Hi @imi1107
Welcome to the Zyxel community.
Where is USG Flex 500, is it in your home or office?
Could you help to describe your current VPN topology?
What kind of VPN connection you are using? Is it L2TP or IKEv1/IKEv2 connection?
What is your end device and its OS?
Thanks for your answer in advance.
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