not enable to login

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CMK
CMK Posts: 2
First Comment
in Switch

After upload and apply new firmware runtime-GS1900-48HPv2-V2.70(ABTQ.5).bix into GS1900 8HP I'm not able to login admin/1234. I tried reboot switch manually, but the same result "The user name or password is incorrect." What I should to do to fix it?

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,526  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @CMK,

    I tried to upgrade from 2.40 (AAHI.2) to 2.70 (AAHI.5) and login successfully. May I know what the original firmware version is?

    To fix this problem, you need to press the reset/restore button for 10 seconds to factory default it.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,526  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @CMK,

    I tried to upgrade from 2.40 (AAHI.2) to 2.70 (AAHI.5) and login successfully. May I know what the original firmware version is?

    To fix this problem, you need to press the reset/restore button for 10 seconds to factory default it.

    Zyxel Melen


  • CMK
    CMK Posts: 2
    First Comment

    Hi Melen,

    thank you, after reset login works.

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