Cannot register a GS1200-5 bought on Amazon

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bosr
bosr Posts: 3
First Comment Friend Collector
in Switch

Hi, I have the invoice for a genuine Zyxel GS1200-5, but when registering, the company is not found. I tried the VAT FR548…., the company name (ZyXEL Networks A/S). Can you help please?

Thanks!

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,448  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @bosr,

    The MyZyxel portal registration is for other devices, like firewalls, to register and assign licenses.

    GS1200 series switch cannot register to the MyZyxel portal since it is a home switch and cannot assign any license. If you have any warranty service requirements, please check this link.

    Zyxel Melen


All Replies

  • bosr
    bosr Posts: 3
    First Comment Friend Collector

    @Zyxel_Melen could you give it a shot when you have time? Thanks!

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,448  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @bosr,

    I cannot imagine what problem you were facing. Could you share some screenshots with me in a private message?

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 3,448  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @bosr,

    The MyZyxel portal registration is for other devices, like firewalls, to register and assign licenses.

    GS1200 series switch cannot register to the MyZyxel portal since it is a home switch and cannot assign any license. If you have any warranty service requirements, please check this link.

    Zyxel Melen


  • bosr
    bosr Posts: 3
    First Comment Friend Collector

    Thanks!

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