Secureport device list empty for other admin

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  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @StouAdmin,

    Sorry for the misunderstanding.

    1. Can you share the screenshot of the 3 dots (more) and organization/devices, the list is empty ?
    2. There's only the device owner can purchase the license in the Marketplace, and there are no admins in the Marketplace. We'd like to know if any material from us misleading you.

    Thanks.

    Ivan

  • StouAdmin
    StouAdmin Posts: 19  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    edited September 2023

    Login to https://secureporter.cloudcnm.zyxel.com/new-srpt/dashboard

    And tap

    image.png

    in the right corner.

    Tap

    image.png

    Tap

    image.png

    Fill out

    image.png

    Fill out

    image.png

    Then it looks like this.

    image.png

    When user (admin) then logs in to

    image.png

    located below

    image.png

    and clicking

    image.png

    the list empty.

    https://secureporter.cloudcnm.zyxel.com/new-srpt/dashboard

  • StouAdmin
    StouAdmin Posts: 19  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    edited September 2023

    regarding the license renewal, I(we) can live with that. but the device list should contain the devices the user(admin) has under the organization the user is admin fore.

    at least for easy reading of when a device needs to be renewed.

    thx.

    Kenneth

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @StouAdmin,

    Here is the definition of Organization and Device on this page for your reference.

    Organization: It shows the organization that you have privilege to see the log/report. As you see, the owner is not your myZyxel.com account but other owners. Click on the organization name and you can see the serial number and MAC address of the device. ⇒ You are not the device owner.

    Device: It shows the devices that are registered by your myZyxel.com account. ⇒ You are the device owner.

    image.png

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  • StouAdmin
    StouAdmin Posts: 19  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    so it's only the owner that can see devices under the device list, and only the owner that can do firmware updates.

    Case closed

    Kenneth

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @StouAdmin,

    Actually, you cannot do firmware updates on "SecuReporter portal" no matter you're the device owner or not.

    If the device is managed by nebula and you have "full" privilege of the organization (the privilege setting is configured on nebula portal), you are able to do firmware updates on "nebula" for the devices even if you're not the device owner.

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