USG Flex 200 - No manual firmware option

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mm_bret
mm_bret Posts: 67 image  Ally Member
First Comment Fifth Anniversary
in Security

How can I update firmware manually?

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  • Zulgrib
    Zulgrib Posts: 48 image  Freshman Member
    First Answer First Comment Friend Collector Fifth Anniversary

    Can you attach a screenshot of the page where the option is missing?

    Wasn't able to replicate on my test unit here, exactly an USG Flex 200 too.

  • mm_bret
    mm_bret Posts: 67 image  Ally Member
    First Comment Fifth Anniversary

    Top screen is what I expected. An option to update manually.

    Bottom screen only shows Cloud update.

    Is there a configuration setting for manual firmware update.

    firmware_update.jpg
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,570 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓

    hi @mm_bret ,

    It is folder icon as below screenshot.

    1690342532138.jpg
  • mm_bret
    mm_bret Posts: 67 image  Ally Member
    First Comment Fifth Anniversary

    Zyxel_Cooldia,

    Thanks for the answer. I have upgraded my device successfully..

    Some comments on the design.

    When I look at list of Firmware and see a folder on each line, I get the impression the folder is related to the firmware on the specific line in the list box/grid.

    Not sure if it's a canned software object that ended up in the GUI for defined objects in the list, but a separate upload section for manual updating seems more intuitive. You could still add the firmware version to the list, but the folders on every line..confuse me (I'm old).

    Very, very appreciative for the support,

    Thank you

  • mm_bret
    mm_bret Posts: 67 image  Ally Member
    First Comment Fifth Anniversary

    Why are there two folder icons in the firmware listing?

  • PeterUK
    PeterUK Posts: 4,422 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary
    edited October 2023

    You have running and standby ideally you want to update the standby so that on reboot that then is running and up to date firmware. Or you can update running which updates running.

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