Why we are having problem connecting to all streaming media platforms?
Accepted Solution
-
We found that the root cause is related to the DNS servers' (192.170.X.X) cache. We suggest you clean the DNS servers' cache and can resolve this problem.
We tried to nslookup youtube via Google DNS server 8.8.8.8 and can be resolved normally, but if nslookup youtube via the DNS server 192.170.X.X would be failed. Thanks.
See how you've made an impact in Zyxel Community this year!
0
Zyxel Employee
All Replies
-
Dear @INBK_IT
It belongs to the Content Filter's certificate. Please check your Content Filter profile whether blocks media-related categories. If so, you can cancel it or add those media websites to the allow list. Thanks.
See how you've made an impact in Zyxel Community this year!
0 -
Hi @Zyxel_Jeff
We did check Content Filter profile. It says blocked by Streaming Media and Media Sharing categories, which we unchecked in both Web and DNS Content Filter. Also, we added Vimeo.com in both side trusted web sites and allow list and it is still not working. please see attached pictures for more details.
0 -
Hi @INBK_IT
It could be related to the cache issue, please perform below steps:
Step1. Enter the CLI "debug content-filter https-domain-filter cache flush" to flush the Content Filter's cache.
Step2. Clean the browser's cache and the PC's DNS cache
Step 3: Use the browser in incognito mode to access the website to see if it's working for you.
If the issue persists, please reboot your firewall and PC to ensure all caches are completely cleared..
See how you've made an impact in Zyxel Community this year!
0 -
We tried all the steps you told us and we did restarted our Zyxel USG Flex 200 and my computer.
We still have problem.
0 -
We have the same problem here on a flex700 device.
Can we disable the SSL check feature?0 -
We still have problem. Do you have any other suggestion?
0 -
Dear @INBK_IT
Could you provide a remote Web-GUI link to us for further checking purposes? I will send a private to you later, please check your inbox. Thanks.
See how you've made an impact in Zyxel Community this year!
0 -
We found that the root cause is related to the DNS servers' (192.170.X.X) cache. We suggest you clean the DNS servers' cache and can resolve this problem.
We tried to nslookup youtube via Google DNS server 8.8.8.8 and can be resolved normally, but if nslookup youtube via the DNS server 192.170.X.X would be failed. Thanks.
See how you've made an impact in Zyxel Community this year!
0
ZCNE Certified
Categories
- All Categories
- 415 Beta Program
- 2.4K Nebula
- 149 Nebula Ideas
- 96 Nebula Status and Incidents
- 5.7K Security
- 263 USG FLEX H Series
- 271 Security Ideas
- 1.4K Switch
- 74 Switch Ideas
- 1.1K Wireless
- 40 Wireless Ideas
- 6.4K Consumer Product
- 249 Service & License
- 387 News and Release
- 84 Security Advisories
- 29 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.5K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 73 Security Highlight
