Cannot Login to USB FLEX 50

bbtv
bbtv Posts: 2
First Comment
edited November 2023 in Nebula

I am having some difficulty in login to console. the user name field is disabled. On inspection I can see that the input field is 'readyonly'. It's having a default username as support. But I have been asked to use 'admin' and pwd '1234'. Any suggestions would be greatly appreciated.

Thanks

Accepted Solution

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,444  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2023 Answer ✓

    Hi @bbtv ,

    The firewall is in Nebula mode, password is at Site-wide > Configure > Site settings > Local credentials. Please use local credentials to log in device local web gui.

All Replies

  • smb_corp_user
    smb_corp_user Posts: 159  Master Member
    First Anniversary 10 Comments Friend Collector First Answer

    Unfortunately, I don't know the exact cause or exact solution. I can only suggest that your unit contains a custom firmware and that you may have to install a default firmware to solve your problem.

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,444  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2023 Answer ✓

    Hi @bbtv ,

    The firewall is in Nebula mode, password is at Site-wide > Configure > Site settings > Local credentials. Please use local credentials to log in device local web gui.

  • bbtv
    bbtv Posts: 2
    First Comment

    Thanks . It solved the problem.

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