Cloud Authentication User Registration Problem (2FA)

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Dexta
Dexta Posts: 16 image  Freshman Member
First Comment Friend Collector Second Anniversary
in Nebula

If one add's a new user to the Cloud authentication and sends the information via E-Mail to the user, there is a link to login where the user can add 2FA and change it's password. But the login does not work. You press submit and nothing happens. When you press "forgot password?" and then you enter the captia and press submit you get an Error. Is this a known problem?

I've encountered this yesterday the first time and today it still does not work.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,705 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Dexta,

    Thanks for bringing this problem to our attention. We are investigating this problem now and will keep you posted.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,705 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Dexta,

    Good day. The issue has been fixed. Please inform your client to access the link again.

    Zyxel Melen


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