Flex 500 - License upgraded but device does not load the new license
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Gileraracer
Posts: 3
Hello,
yesterday we updated the FLEX 500 License to Gold Security Pack via myzyxel.com
The license is displayed correctly, however on the device the License does not upgrade - it still shows the old expiration date and functions like Sandbox are not available. I tried with "service license refresh" button but no change either.
What else can i do?
Best
FP
0
All Replies
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Hi @Gileraracer,
To check the license status on myZyxel.com and your USG FLEX 500, please send the following information to me in private message. Thanks!
- Serial number and MAC address of USG FLEX 500
- web GUI access of USG FLEX 500 (With administrator level account and password)
0
Zyxel Employee
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